Effective 21 October 2026 · Last updated 21 October 2026
Terms and Conditions
Use of HexDive
By using hexdive.com, accepting a quotation, creating an account or making a payment, you agree to these terms and the policies below. The relevant quotation, order form, statement of work or service agreement sets the scope, deliverables, timeline and fees; where it conflicts with these terms, that agreement applies.
Services, payment and liability
HexDive provides software development, SaaS platforms, hosting, support, consulting and related equipment. Prices are in LKR unless stated otherwise and may exclude applicable taxes. We may require advance or milestone payment. Services are provided with reasonable skill and care and otherwise as available to the extent allowed by law. Sri Lankan law governs these terms and the courts of Colombo have jurisdiction.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200
Effective 21 October 2026 · Last updated 21 October 2026
Privacy Policy
Data we collect and use
We collect contact, account, enquiry, support, transaction, device and usage information to respond to enquiries, provide and improve services, process payments, prevent fraud and meet legal obligations. For website, sales, billing and support data, HexDive is the controller. For data a client processes through our platforms, the client is the controller and HexDive acts on its instructions.
Your privacy rights
We do not sell personal data. We may use vetted payment, hosting, email, analytics and IT providers, including providers that process data internationally with appropriate safeguards. We use security controls including encryption and access restrictions. Subject to applicable law, you may request access, correction, erasure, objection or restriction by emailing info@hexdive.com with the subject Data Protection Request.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200
Effective 21 October 2026 · Last updated 21 October 2026
Refund, Return and Cancellation Policy
Subscriptions and projects
Subscriptions may be cancelled at any time and end with the current billing period. New subscribers may request a full refund within 7 days of their first payment if the service has not been substantially used. For projects cancelled before work begins, advance payment is refundable. Once work has started, refunds may be reduced by completed work, committed resources and third-party costs.
Hardware and refund requests
Defective, damaged or incorrectly described hardware may be returned within 7 days of delivery, subject to inspection. Approved refunds are returned to the original payment method and initiated within 7 working days. Email info@hexdive.com with the subject Refund Request, your order or invoice number, payment details and reason.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200
Effective 21 October 2026 · Last updated 21 October 2026
Service Delivery Policy
Digital and physical delivery
Most HexDive services are digital. After confirmed payment, subscription accounts and login details are normally activated within 1 to 2 working days. Custom projects follow their agreed scope and milestones. Hardware delivery and on-site services are currently available within Sri Lanka and normally take 3 to 7 working days, subject to stock.
International availability
Digital services are available internationally. We will provide confirmation when a service is activated, a milestone is delivered or hardware is dispatched. Delays caused by missing information, approvals, payment, third parties or events outside our control may extend delivery dates.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200
Effective 21 October 2026 · Last updated 21 October 2026
Subscription and Billing Terms
Renewals and plan changes
Subscriptions are billed in advance monthly or annually and renew automatically unless cancelled before renewal. Card details are held by our payment service provider, not HexDive. We provide at least 30 days' notice of price changes. Upgrades may be charged pro rata; downgrades apply in the next billing period.
Failed payments and data
If payment fails, we will notify you and may retry it. Service may be suspended after 7 days overdue and terminated after 30 days outstanding. You may request an export of subscription data within 30 days after cancellation.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200
Effective 21 October 2026 · Last updated 21 October 2026
Cookie Policy
How we use cookies
Necessary cookies support security, login sessions and checkout. Functional cookies remember choices. Analytics and marketing cookies are used only with consent. Payment, analytics and embedded-content providers may set their own cookies.
Your choices
You can accept or reject non-essential cookies in our cookie banner and change your choice at any time. Browser settings can also block or delete cookies, but blocking necessary cookies may affect checkout and other website features.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200
Effective 21 October 2026 · Last updated 21 October 2026
Payment Security Policy
Secure card payments
Online card payments are processed by a licensed third-party provider over encrypted SSL/TLS connections. HexDive does not collect or store full card numbers, expiry dates, CVV or PINs. We receive only limited transaction data such as a payment reference and status.
Fraud protection
Transactions may require 3-D Secure authentication. We may hold, decline or cancel suspected fraudulent transactions. HexDive will never request card details, CVV, PIN or one-time passwords by email, phone, SMS or chat. Report suspicious activity to info@hexdive.com and your bank.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200
Effective 21 October 2026 · Last updated 21 October 2026
Acceptable Use Policy
Prohibited activity
You must not use our services for unlawful activity, fraud, unauthorised data processing, spam, malware, unauthorised access, service disruption, harmful or infringing content, impersonation, or unauthorised resale or sublicensing.
Security and enforcement
Keep credentials secure, apply appropriate user permissions and promptly report suspected incidents. We may remove content, restrict or suspend access, terminate services or report unlawful activity where we reasonably believe this policy has been breached.
Contact: HexDive Technologies Private Limited, 69/L, 1st Lane, Gammanawatta Road, Piliyandala 10300, Sri Lanka · info@hexdive.com · +94 70 780 0200